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  • Director, Internal Communications

    Allegheny County Airport Authority
    Job Description

    The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight. 

    Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.


    Job Summary

    ACAA’s Director, Internal Communications, will report to the Senior Vice President of Marketing, Communications & Customer Experience. The incumbent will assume responsibility for developing and executing strategic communications that focus on internal priorities.

    Here is how the Director, Internal Communications will help:  

    • Develop and drive an internal communication Center of Excellence strategy that ensures company annual priorities, initiatives, milestones, and projects are shared with employees effectively to foster increased employee engagement.
    • Develop and implement continuous feedback loops. Constructs and deploys measurement, analytics, and reporting on the effectiveness of employee communication efforts, including both content engagement and internal channel performance.
    • Own coordination across all enterprise-wide internal communication channels to ensure a logical cadence and sequencing of planned internal communications activities.
    • Direct creation, stabilization, and evolution of internal communications infrastructure, including new technologies, and more traditional/non-digital ways of reaching the front line.
    • In collaboration with the Senior Vice President, Marketing, Communications, & CX and Director, Public Affairs, and Director, Creative Services, support the function with development of content for internal audiences as appropriate.
    • Develop and manage content for enterprise-wide employee communications deliverables --including identifying objectives, strategies and tactics for execution.
    • Implement methodologies and innovative thinking, develop new uses for old channels and create new forms of communications to ensure the right messages are presented at the right time.
    • Monitor, evaluate, and analyze the positioning & messaging of key competitors to identify opportunities and best practices.
    • Drive employee celebration events, and other culture-building experiences, by closely collaborating with People/HR team and event planners on the Communications team
    • Collaborate with Communications Vice Presidents to secure impactful communication on key/strategic workforce, operations and change management initiatives.
    • Ensure internal communications messages are aligned across all mediums, including external messaging and compliance with local regulations. 
    • Orchestrate internal company-wide meetings including shepherding the content, soliciting employee feedback, and delivering an optimal experience 
    • Ensure communications planning and delivery are aligned to optimize impact and drive identified priorities.
    • Utilize technology (e.g., intranet, video, email, digital, WebEx, town halls, meetings) to reach employees in all departments.
    • Partner with other departmental Centers of Excellence to implement scalable processes for extending the brand identity across all customer touchpoints. Creates and executes brand ambassador programs to achieve measurable results.


    The successful candidate for the role of Director, Internal Communications will demonstrate the following key competencies needed in our culture:

    • Communication - Able to clearly articulate short-term vision, departmental goals and objectives; Collaborate effectively with peers; Able to communicate policy and strategy to team members
    • Strategic Thinking - Able to determine short-term outcomes and give guidance on how to meet goals; Able to direct and deliver plans to achieve efficient, on-time results
    • Team Leadership – Direct and implement project objectives through “one team” approach; Focused on developing team; Direct work of team through leadership and accountability; Makes informed decisions
    • Customer Centricity – Leads team to identify and improve customer experience; Directs and implements improvements that positively impact most stakeholders



    Requirements to apply for role of Director, Internal Communications are:

    • Bachelor’s degree in Communications Journalism or closely related field.from an accredited four-year college or university. Master’s Degree Preferred.
    • Seven (7) years related experience in communications, including strategic employee communications leadership. 5 years at the managerial level. 
    • Exposure to, or certification in, recognized change management communication methodologies
    • Proficient in Microsoft Office applications and software.
    • Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.


    We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:  

    • Thorough knowledge of the principles, practices, and techniques in building effective programs and processes for internal communication strategies.
    • Extensive written and verbal communication skills with proven ability to convey information and ideas to a wide variety of individuals or groups.
    • Considerable ability to position stories to drive strategic priorities for the business.
    • Proficient in PowerPoint, Adobe Spark, iMovie, InVideo, Canva and/or related digital applications to create, edit and produce engaging digital content.
    • Proficiency in assessing needs, developing short-term plans and strategies, and excellent project management skills.
    • Proven ability to write short to long-form content, and video scripts under tight deadlines.
    • Experience developing visual and social-driven content.
    • Excellent written, verbal and presentation communication skills.


    Don’t meet every requirement?

    Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.


    Caring For Our Crew

    At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

    • We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.

                   -   ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.

                   -   When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.

                   -   ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.

    • ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
    • Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
    • All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
    • Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
    • A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits. 


     About Allegheny County Airport Authority

    Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader.  

    Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability. 

    PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.



    Contact Information

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