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  • IT Support Specialist, Level 1

    Partners for Quality Foundation, Inc.
    Job Description
    ORGANIZATION: Partners For Quality Inc.
    DEPARTMENT: Information Technology (IT)
    POSITION: IT Support Specialist Level 1
    STATUS: Full Time; 37.5 hours / week
    SCHEDULE: 8:00 AM to 4:00 PM or 9 AM to 5 PM; Monday through Friday; Flexible to meet the needs of the organization
    SALARY: $37,000 to $40,000 / year

    Partners For Quality Inc. (PFQ) is a private, non-profit organization based in Robinson Township. Partners For Quality provides administrative management to five subsidiary organizations that support local individuals with intellectual & developmental disabilities and behavioral health challenges. PFQ’s management services include Fiscal (including payroll), HR, IT and Communications – thus allowing subsidiaries to focus on their day-to-day priorities. Our subsidiaries include Allegheny Children’s Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the Partners For Quality Foundation.  Through these subsidiaries, we provide community-based supports and services to 5,000 adults and children with intellectual disabilities and behavioral health challenges in Allegheny County. 
    The PFQ IT Department is restructuring under new leadership in order to evolve from a reactive administrative entity to a strategic asset leading change within the organization.  As part of this endeavor we are transitioning from the traditional/antiquated premised-based philosophy to a cloud first strategy to ensure appropriate, reliable, around the clock access to systems and information from any internet connected device to empower the people that care for the people supported by the organization.  If this does not interest you, don’t waste your time or ours applying for this position.
    The IT Supports Specialist Level 1 is responsible for the maintenance and management of computers, networks, connections and software within Partners For Quality, Inc. Duties include but are not limited to:
    • Support end users across the entire organization
    • Support all software applications including installation, access and ongoing support
    • Support and manage end-user hardware across the entire organization
    • Travel to required offices and work sites as necessary
    • Assist the Director of IT Operations with other departmental functions and/or duties as assigned
    • Train new employees on hardware and software and provide on-going training as needed
    • Provide technical and troubleshooting support (help desk) for end users
    • Understanding of, and compliance with, all Agency Policies and Procedures, and all Federal, State and County service line regulations
    • Assume responsibilities which support Corporate Accreditations/Certifications as demonstrated by, but not limited to:
      • Assuring compliance in IT areas for the Corporation and its subsidiaries
      • Participating in departmental quality improvement efforts
      • Assuring the IT function is responsive to the needs of Partners For Quality and all subsidiary employees
      • Displaying teamwork and cooperation in dealing with management, others within the Agency, and external stakeholders
    1. Associate degree in Information Technology, Computer Science and/or related field AND zero (0) to three (3) years of related experience
    2. Excellent communication skills, both verbal and written
    3. Excellent references, both personal and professional
    4. Valid Driver’s License with a clean driving record
    5. Act 33, 34 and FBI Clearances
    $37,000 to $40,000 / year

    Employees have the opportunity to earn additional money through various incentive programs:
    • $1,000 Employee Referral (for successfully referring someone to employment)
    Full Time employees enjoy a comprehensive benefits package:
    • Health, Dental and Vision Insurances (United Healthcare)
      • $1,200 cash payout option in lieu of Health Insurance coverage
    • Healthcare Flexible Spending Account
    • Dependent Care Flexible Spending Account
    • 4 weeks Paid Time Off/year (increases with years of service)
    • 6 Sick Days/Year
    • Short Term Disability
    • Life Insurance
    • Optional 401(k) with Employer match
    • Free parking
    • Mileage reimbursement
    • Company issued laptops and cell phones for work use
    • Employee Activities, Rewards and Recognition Programs
    • Comprehensive Employee Assistance Program
    • Cell Phone discount (Verizon)
    Interested applicants can choose to apply in any of the following ways:
    • Complete an employment application online
    • Email resumes: Careers@PFQ.org
    • Fax resumes: 412-446-0749
    • Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136
    If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

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    Partners For Quality and its family of agencies are an equal opportunity employer
    Contact Information

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