Location: Moon Township

Key Responsibilities:
1. Perform continuous monitoring of customer portfolio and execution of daily collections activities, utilizing both phone and email communications to secure status updates and promises of payment relating to delinquent customer accounts.
2. Utilize imaging systems and electronic file networks to pull and review documentation for invoicing disputes and process correction requests, when necessary. Coordinate with billing and accounting department staff on the correction of errors, including rebills, misapplied payments, overpayments and freight bill corrections.
3. Provide monthly summary of portfolio collections progress and participate in monthly portfolio review with department manager and other management personnel as appropriate. Escalate collection issues to department manager as appropriate based on customer responses and payment actions. Work with department manager and company executives as appropriate to develop strategies around involvement of third-party collections firms.

Experience Required: 2+ years of collections experience. A combination of education and experience will be considered.

Education:
BA Finance, Accounting or Business preferred